Returns & Exchanges

At SACHA DRAKE, we want you to feel confident and beautiful in your purchase, which is why we offer a flexible 14-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our team is committed to ensuring your shopping experience is seamless.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Carefully place the garment in its original packaging with all tags attached, ensuring the item is free from makeup, perfume, or deodorant marks.

3

Label and Post

Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized postal service location.

4

Processing and Refund

Once our quality control team receives and inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing